With all participants are always up-to-date with the development of their requests and tasks. A complete notification system sends notifications when there is the addition of a new request, when the attribution of a request changes, when a task is fulfilled, when a new message is placed in a discussion area, when there is a new post at the FAQ or any other news. Each user can configure which events are to be received.

A client that places a request will always be able to know what is happening, how advanced the process is, discuss relevant details, and will always be able to be notified when there is any change, making the processes transparent, adding value to offered services.

Management can follow closely those requests that are considered to be more important. allows the SLA (Service Level Agreement) rules to be implemented, in a way that all requests are always concluded in the adequate time. Several alert levels can be configured. The requests can be incremented at any time. Reports allow the determination of which requests have been completed out of the established time and what is the answering time of the project’s participants.

Unlike an email system, always registers the time in which the request was accessed by the participant that was in charge of executing the task at that moment. This allows the determination of the most efficient users and the bottlenecks of the process.

also counts on a diary where all participants may schedule their meetings, seminars, visits etc.

With the dynamic content functions you can easily place links in any text of the system to further information. For example: on answering a request, the operator may place a link to a FAQ’s text that will solve the problem risen. This is a very useful resource in a help-desk system. But dynamic content is more than the placement of links. It turns it possible to create an entire group of information, whether an operation manual, a recommendation manual or any other textual information, without being necessary to create HTML pages outside the system. Not even the knowledge of HTML is necessary, for comes with an HTML editor (*).

(*) Available for Internet Explorer only