Features	Benefits
Web-based Architecture
Designed and developed to operate on the Web.  All features and functionality are available to the user with a Web browser.	Easy to use and deploy.  Provide full access from any platform, anywhere.
Configurable, Automated State-based Workflow
You can define (1) an unlimited number of process states, and transitions between those states; (2) for each state transition, which user the record should be assigned to, who needs to be notified; and (3) the fields to set for each state transition.  As you complete your assigned task, automatically asks for the required information and assign the issue to the user defined in the next state of the workflow.	Model and enforce your company's existing process.  Automatically route issues around to get them resolved.   Improve productivity and quality.
Process-based Workflow
This feature separates from the crowd. In each issue alteration a specific program cam be executed. The result os this program can me added to the issue, used to create new issues, send by mail, etc... This alone create a huge flexibility. Use it to automatically verify the state of the customer computers, exchange information with other sistems(copy the issue for the ERP database), send SMS messages to the field, and much more!	Interface with pratically ever other system; rotine verifications with each issue placed can drastically reduce the time your team has to do repeated tasks.
Alerts and Escalation
Time-based alerts for each issue, as reminders or escalations if the issue is not taken care of by the specified date & time.  (In addition to the event-based email notification described below).	Automatically manage by exception.
Metrics
Collection of standard statistics, and charts & graphs.	Quickly see trends & trouble spots.
Multi-language Support
Multiple languages supported concurrently, even within a single problem report.	Support multi-national products & organizations.
Rule Based Email Notification
Configurable email notification; separate rules and settings for each product tracked.	Automatically notify appropriate users on change of assignment, change of state, etc.
Customizable Bug Tracking Records and Data Fields
Define fields: Integer, Float, Text, Large Text, and Pull-down types. Specify that certain fields are required fields (including pull-down types)  to make sure that critical data are entered by the user.  Pull-down field values are customizable.	Customize the data according to your company's information needs.  Build-to-order solutions at off-the-shelf price.
Flexible and Powerful User Access Control
Profile-based access control model--You can assign different access capabilities to each profile.  A user's access capabilities depend on which profile he belongs to in each project.  You can control accesses to both operations and individual data records.	Control what your internal users, and external customers and partners can see and do.
Web Security Compatibility
The built-in security complements and is compatible with the web server's security features and SSL encryption.	Can use standard web security technology to increase security if needed.
Scalability
Designed to allow the database & Web server to run on separate computers to improve performance.  The architecture even allows you to take advantage of multiprocessor computer systems and load-balancers.	Virtually limitless expansion as your user-base grows.
Forums
Discussion threads for each project. Automatically links issue contents and posts.	Share information & knowledge. Meeting without having to be at the same place and same time.
Change History
maintains a log of changes to the data.	Ensure accountability for changes and decisions.
External user (customers, strategic partners, etc.) support
Bug reporting by your customers and partners via the Web.	Automate feedback from customers 24x7.  Higher efficiency and convenience for everyone.
Personalized Per-User Home Page
After logging in, each user is presented with a home page that provides a summary view of the records that have been reported by the user, and the records assigned to the user.	Provide quick summary of assignments and status for each user.  Keep your team focused.
Full Query Capabilities
Freely define report queries based on any value of any field. Save queries for quick access to information in the future.	Easily access relevant information, present them in an easily understandable form, and share them with other users.
Charts and Graphs
Visual display of current and past project statistics as well as trends.	Quickly identify trouble spots, gather statistics to evaluate performance or aid in project planning.
File and URL attachments
Files (Screen shots, text, email) related to a problem can be attached to an incident record. The attachment can be accessed using the browser and displayed accordingly.	Leverage existing information.
Remote Administration
All system administration features are available remotely through a Web browser.	Faster and easier maintenance.  Allow the system to be hosted remotely; e.g. at an ISP.
Multiple projects support
Each with its own workflow, data fields, and other unique customization.	Use across company for different projects.  Increase utilization & reduce cost.
Easy Installation
The installation programs sets you up in no time.	Fast start for your users.